Contact information

4. Contact Information

Need help with an order or product? Contact the VAYRO support team.

Email: raulalexander2304@outlook.es 
Business name: VAYRO
Business address: Francesco Redi 274 , San Borja, Lima , Peru

Customer-support hours:

Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding public holidays.

We normally respond within 1–2 business days.

When contacting us about an order, include:

• Your full name.

• Your order number.

• The email address used during checkout.

• A short description of your question or problem.

• Photos or videos when reporting damage or a defect.

Please do not send returns to the business address unless it is also the authorized return address. Contact us before returning any product.

5. Cancellation and Return Rules

Order cancellation

You may request cancellation within 12 hours of placing your order.

Send your request to raulalexander2304@outlook.es  with the subject line:

Cancellation Request – Order #[ORDER NUMBER]

We will try to cancel the order before processing or shipment. Cancellation is not guaranteed once fulfillment has begun.

If the order has already shipped, it cannot be canceled. You may request a return after receiving it, subject to our Refund and Return Policy.

Address changes

Contact us within 12 hours if you need to correct your shipping address. We cannot guarantee address changes after fulfillment begins.

Customers are responsible for additional costs resulting from an incorrect or incomplete address they supplied.

Returns

Eligible products may be returned within 30 days of delivery after receiving authorization from VAYRO.

The product must be unused, undamaged, complete, and in its original packaging.

Refused and unclaimed packages

A customer who refuses delivery or fails to claim a package may be responsible for shipping, return, customs, or carrier charges. Any approved refund may be reduced by these costs where permitted by law.

Duplicate or accidental orders

Contact us immediately if you placed a duplicate or accidental order. We will attempt to cancel it before processing, but cancellation is not guaranteed.

Chargebacks

Please contact us first so we can investigate and resolve the problem. Filing a chargeback does not replace the return or cancellation process. We may provide the payment provider with order, delivery, tracking, and customer-support records when responding to a dispute.

These rules do not limit rights available under applicable consumer-protection law.