VAYRO Store Policies

1. Refund and Return Policy

At VAYRO, we want you to be satisfied with your purchase. You may request a return within 30 days of receiving your order.

Return eligibility

To qualify for a return:

• The item must be unused, undamaged, and in its original condition.

• The item must include its original packaging, accessories, manuals, and components.

• You must provide your order number and proof of purchase.

• You must contact us before sending the product back.

To request a return, email us at raulalexander2304@outlook.es with your order number, the reason for the return, and photos or videos showing the condition of the product.

Do not return an item without authorization. Unauthorized returns may not be accepted or refunded.

Damaged, defective, or incorrect products

Inspect your order when it arrives. If the product is damaged, defective, incomplete, or different from what you ordered, contact us within 7 days of delivery.

Please include:

• Your order number.

• A description of the problem.

• Clear photos or videos of the product and packaging.

After reviewing the claim, we may offer a replacement, refund, or another appropriate solution. If the problem resulted from our error or shipping damage, VAYRO will cover the approved return or replacement costs.

Return shipping

Returns must be sent only to the return address provided by our customer support team after your return request has been approved. The return address may vary depending on the product and fulfillment location.

Do not send returns to the address shown on the original shipping label or to our business address unless our support team specifically instructs you to do so. Returns sent without prior authorization, or to an incorrect address, may not be accepted or refunded.

To obtain the correct return address, contact us at raulalexander2304@outlook.es and include your order number and reason for the return.

Refunds

We will inspect the returned product and notify you whether the refund was approved.

Approved refunds will be issued to the original payment method. Processing times depend on your bank or payment provider and may take 5–10 business days after we issue the refund.

Shipping charges and return shipping costs are not refundable unless required by law or the return resulted from our error.

Nonreturnable items

We cannot accept:

• Products damaged through misuse, accidents, improper care, or normal wear.

• Products missing parts, accessories, or original packaging.

• Items returned after the return period.

• Gift cards.

• Products marked as final sale, unless defective or required by law.

Exchanges

The fastest way to exchange a product is to contact us at raulalexander2304@outlook.es . Exchanges depend on product availability. We may ask you to return the original product before sending a replacement.

Nothing in this policy limits consumer rights provided by applicable law.